Achieving More with Less: Lean Management in the IS Office

Achieving More with Less: Lean Management in the IS Office

David L. Di Maria shows how tried-and-true lean management strategies and tools adapted from various industries can improve processes in international offices. Core concepts—such as diagnosing and eliminating waste, applying systems thinking to organizational dynamics, and streamlining administrative processes—are made accessible to both new and experienced international office managers and other staff members through practical example scenarios regularly encountered in international student services, recruitment, and enrollment management.

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