Natural disasters, medical emergencies, mental health issues, trauma—even the most organized international student and scholar office can be shaken and thrown into chaos by an unexpected crisis. Join Ellen Dussourd and Elizabeth Barnum as they use case-based scenarios to take you through the process of how to discuss situations where you need to ask sensitive questions. They provide guidance on creating action plans, identifying valuable resources, providing emotional and practical support to students and others, gathering necessary cross-cultural information, and coordinating with partners both on and off your campus.